Refund policy

Returns & Refunds

 

1. Change of Mind

Tigermelon accepts change-of-mind refund or exchange requests under the following conditions:

  • Request is made within 7 days of purchase or delivery

  • Item is unused and undamaged

  • Item is returned in original packaging where possible

  • Customer provides proof of purchase

  • Item is not custom or personalised

Change-of-mind returns are processed as:

  • An exchange or store credit of equal value (customer may choose)

Shipping costs are not refundable for change-of-mind returns. Return postage is the responsibility of the customer.

 

 

2. Damaged, Faulty, or Incorrect Items (ACL Rights)

Under Australian Consumer Law, customers are entitled to a remedy if a product has a major problem.

A major problem includes items that:

  • arrive damaged or defective

  • are significantly different from description

  • are not fit for their stated purpose

  • cannot be used as expected

For major problems, customers may choose:

  • refund

  • replacement (subject to availability)

For minor problems, Tigermelon may offer a replacement or refund at our discretion.

 

 

3. Reporting an Issue

To request a refund or replacement, customers must contact Tigermelon within 7 days of delivery and provide:

  • order number or proof of purchase

  • description of the issue

  • clear photos of the product or the product itself

  • photo of packaging if transit damage occurred

Contact: contact@tigermelon.shop

 

 

4. Shipping Damage

If an item is damaged in transit, please contact us promptly with photos. We will assess and arrange a replacement or refund where appropriate. We may submit a claim with the shipping provider.

 

 

5. Custom & Personalised Orders

Custom or personalised products are not eligible for change-of-mind refunds. Remedies will be provided only where:

  • the item differs from the approved proof, or

  • the item is faulty or damaged.

Customers are responsible for carefully reviewing and approving proofs before production. Any fault due to a failure to review artwork proofs remains the responsibility of the customer.

 

 

6. Return Process

If a return is approved:

  • Return instructions will be provided

  • Items must be packed securely

  • Tracking is recommended for returns

  • Refunds are processed after inspection

Refunds are issued via the original payment method where possible.