Terms of service

Tigermelon — Terms & Services

Refunds & Customer Feedback Policy

1. Overview

This Terms & Services policy outlines the purchase conditions, refunds, exchanges, and customer feedback process for products sold by Tigermelon. By placing an order, customers agree to the terms below. These terms operate in addition to your rights under Australian Consumer Law.

Tigermelon sells artist-made items including stickers, prints, and stationery. Minor variations in colour and finish may occur due to printing processes and screen differences and are not considered faults.

2. Product Accuracy

We make every effort to present accurate descriptions, sizing, and images. Customers are encouraged to review product details carefully before purchasing. If it is believed that there is an inaccuracy please advise us via our contact form.

3. Change-of-Mind Refunds & Exchanges

Tigermelon accepts change-of-mind refund or exchange requests under the following conditions:

Request is made within 7 days of purchase or delivery
Item is unused and undamaged
Item is returned in original packaging where possible
Customer provides proof of purchase
Item is not custom or personalised

Change-of-mind returns are processed as:

An exchange or store credit of equal value (customer may choose)

Shipping costs are not refundable for change-of-mind returns. Return postage is the responsibility of the customer.

4. Damaged, Faulty, or Incorrect Items (ACL Rights)

Under Australian Consumer Law, customers are entitled to a remedy if a product has a major problem.

A major problem includes items that:

arrive damaged or defective
are significantly different from description
are not fit for their stated purpose
cannot be used as expected

For major problems, customers may choose:

refund
replacement (subject to availability)

For minor problems, Tigermelon may offer a replacement or refund at our discretion.

5. Reporting an Issue

To request a refund or replacement, customers must contact Tigermelon within 7 days of delivery and provide:

order number or proof of purchase
description of the issue
clear photos of the product or the product itself
photo of packaging if transit damage occurred

Contact: contact@tigermelon.shop

6. Shipping Damage

If an item is damaged in transit, please contact us promptly with photos. We will assess and arrange a replacement or refund where appropriate. We may submit a claim with the shipping provider.

7. Custom & Personalised Orders

Custom or personalised products are not eligible for change-of-mind refunds. Remedies will be provided only where:

the item differs from the approved proof, or
the item is faulty or damaged.

Customers are responsible for carefully reviewing and approving proofs before production. Any fault due to a failure to review artwork proofs remains the responsibility of the customer.

8. Return Process

If a return is approved:

Return instructions will be provided
Items must be packed securely
Tracking is recommended for returns
Refunds are processed after inspection

Refunds are issued via the original payment method where possible.

Customer Feedback Policy

9. Customer Feedback & Reviews

Tigermelon welcomes customer feedback and values constructive reviews. Feedback helps improve products, packaging, and service quality.

Customers may provide feedback via:

Email
website
shop messaging
review platforms
social media pages
in person

10. How Feedback Is Used

Feedback may be used to:

improve product quality
improve customer experience
guide new designs and product lines
resolve service issues

We may respond privately to resolve concerns quickly and fairly.

11. Respectful Communication

We are committed to respectful communication and ask customers to do the same. Abusive or threatening messages may not receive a response.

12. Complaint Resolution

If a customer is dissatisfied, Tigermelon encourages direct contact so we can work toward a fair resolution consistent with Australian Consumer Law.