This Code of Practice outlines the standards, principles, and behaviours that guide how Tigermelon operates. It ensures ethical business conduct, product quality, customer fairness, legal compliance, and safe work practices across all business activities.
This code applies to all Tigermelon business operations including product creation, sales, customer service, and market participation.
Tigermelon commits to complying with all relevant Australian and Western Australian laws, including:
Australian Consumer Law
Work Health and Safety (WHS) requirements
Privacy obligations
Fair trading regulations
Intellectual property and copyright laws
Tax and GST obligations (where applicable)
Business practices will be reviewed periodically to ensure continued compliance.
Tigermelon commits to:
selling original, artist-created designs or properly licensed artwork
providing accurate product descriptions and images
maintaining consistent production quality
clearly communicating sizes, materials, and finishes
packaging products carefully to prevent damage
Minor handmade variation is acknowledged but defects are not accepted as standard.
Tigermelon will:
present truthful product information
avoid misleading claims
clearly state pricing and shipping costs
disclose made-to-order or limited items
identify digital mockups where used
All advertising and social media promotion will be honest and transparent.
Tigermelon commits to:
respectful customer communication
timely responses to enquiries
fair handling of complaints
transparent refund and exchange processes
honoring customer rights under Australian Consumer Law
clear Terms & Services and Privacy policies
Customer feedback is welcomed and used to improve services.
Tigermelon will:
assess refund requests fairly and consistently
follow published refund policies
investigate product faults
offer remedies aligned with consumer law
keep complaint records to improve processes
Disputes will be handled professionally and respectfully.
Tigermelon commits to maintaining a safe working environment by:
identifying hazards in studio and market setups
using tools and equipment safely
storing materials securely
following safe manual handling practices
maintaining electrical safety
keeping a first aid kit available
recording incidents and near misses
reviewing safety practices regularly
Safety improvements are made whenever risks are identified.
Where reasonably practical, Tigermelon aims to:
minimise material waste
use sustainable or recyclable packaging where possible
avoid unnecessary packaging
dispose of chemicals and materials safely
use print-on-demand services when appropriate to reduce excess stock
Tigermelon commits to:
respecting copyright and trademarks
not copying other artists’ work
properly licensing any third-party elements
crediting collaborations where applicable
maintaining originality and artistic integrity
Customer information will be:
collected only when necessary
stored securely
not sold or shared for marketing
used only for order and service purposes
handled according to the Tigermelon Privacy Policy
Tigermelon will regularly review:
product quality
customer feedback
safety practices
packaging methods
service standards
compliance obligations
Improvements will be documented and implemented where needed.