Tigermelon respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you purchase from us, contact us, or interact with our website or shop platforms.
By using our services, you agree to the terms of this policy.
We may collect personal information necessary to run our business and fulfill orders, including:
full name
shipping and billing address
email address
phone number (if provided)
order details and purchase history
payment confirmation details (we do not store full card numbers)
messages, feedback, or enquiry content
social media usernames if you contact us through those platforms
We only collect information that is reasonably necessary for business purposes.
We collect personal information when you:
place an order
contact us by email or message
subscribe to updates (if offered)
submit feedback or reviews
enter promotions or giveaways
interact with our website or selling platform
Information may be collected through online store platforms, payment providers, market stall transactions, or direct communication.
We collect and use personal information to:
process and ship orders
communicate about your order
provide customer support
process refunds or replacements
respond to enquiries and feedback
improve products and services
meet legal and tax obligations
prevent fraud or misuse
We only use personal information for legitimate business purposes.
Payments are processed through third-party payment providers (such as card processors, PayPal, or platform checkout systems). Tigermelon does not store full credit or debit card details. Payment providers manage this data under their own privacy and security policies.
We only share personal information when necessary to operate the business, such as with:
shipping and delivery providers
payment processors
online store platforms
accounting or bookkeeping services
legal or regulatory authorities where required by law
We do not sell, rent, or trade customer personal information to third parties for marketing.
We take reasonable steps to protect personal information from misuse, loss, or unauthorised access, including:
secure platform use
password protection
limited access to customer data
secure record storage
While we take reasonable precautions, no data transmission or storage system can be guaranteed 100% secure.
If Tigermelon offers newsletters or promotional emails, you will only receive them if you opt in. You may unsubscribe at any time using the unsubscribe link or by contacting us directly.
You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated. Requests can be made using the contact details below.
If you purchase through a website platform, it may use cookies or analytics tools to improve user experience and track store performance. These tools are managed by the platform provider under their own privacy policies.
If you interact with Tigermelon through third-party platforms (such as Etsy, Shopify, social media, or payment gateways), your data is also subject to their privacy policies. We encourage you to review those policies separately.
We retain personal information only as long as necessary to:
fulfill orders
meet legal and tax record requirements
resolve disputes
support customer service needs
When no longer required, information is securely deleted or anonymised where practical.
If you believe your privacy has been breached, please contact us so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
For privacy questions, access requests, or complaints, contact:
Tigermelon
Email: contact@tigermelon.shop
Business contact: Tegan