This Terms & Services policy outlines the purchase conditions, refunds, exchanges, and customer feedback process for products sold by Tigermelon. By placing an order, customers agree to the terms below. These terms operate in addition to your rights under Australian Consumer Law.
Tigermelon sells artist-made items including stickers, prints, and stationery. Minor variations in colour and finish may occur due to printing processes and screen differences and are not considered faults.
We make every effort to present accurate descriptions, sizing, and images. Customers are encouraged to review product details carefully before purchasing. If it is believed that there is an inaccuracy please advise us via our contact form.
Tigermelon accepts change-of-mind refund or exchange requests under the following conditions:
Request is made within 7 days of purchase or delivery
Item is unused and undamaged
Item is returned in original packaging where possible
Customer provides proof of purchase
Item is not custom or personalised
Change-of-mind returns are processed as:
Shipping costs are not refundable for change-of-mind returns. Return postage is the responsibility of the customer.
Under Australian Consumer Law, customers are entitled to a remedy if a product has a major problem.
A major problem includes items that:
arrive damaged or defective
are significantly different from description
are not fit for their stated purpose
cannot be used as expected
For major problems, customers may choose:
refund
replacement (subject to availability)
For minor problems, Tigermelon may offer a replacement or refund at our discretion.
To request a refund or replacement, customers must contact Tigermelon within 7 days of delivery and provide:
order number or proof of purchase
description of the issue
clear photos of the product or the product itself
photo of packaging if transit damage occurred
Contact: contact@tigermelon.shop
If an item is damaged in transit, please contact us promptly with photos. We will assess and arrange a replacement or refund where appropriate. We may submit a claim with the shipping provider.
Custom or personalised products are not eligible for change-of-mind refunds. Remedies will be provided only where:
the item differs from the approved proof, or
the item is faulty or damaged.
Customers are responsible for carefully reviewing and approving proofs before production. Any fault due to a failure to review artwork proofs remains the responsibility of the customer.
If a return is approved:
Return instructions will be provided
Items must be packed securely
Tracking is recommended for returns
Refunds are processed after inspection
Refunds are issued via the original payment method where possible.
Tigermelon welcomes customer feedback and values constructive reviews. Feedback helps improve products, packaging, and service quality.
Customers may provide feedback via:
website
shop messaging
review platforms
social media pages
in person
Feedback may be used to:
improve product quality
improve customer experience
guide new designs and product lines
resolve service issues
We may respond privately to resolve concerns quickly and fairly.
We are committed to respectful communication and ask customers to do the same. Abusive or threatening messages may not receive a response.
If a customer is dissatisfied, Tigermelon encourages direct contact so we can work toward a fair resolution consistent with Australian Consumer Law.
Contact: contact@tigermelon.shop