Processing times: All orders are packed at our home office in Perth, Australia. Orders are typically processed within 2-5 business days. If we encounter any significant delays due to stock issues or other unforeseen circumstances, we will get in touch directly to provide updates.
Shipping is typically 1-2 weeks once despatched..
Express shipping upgrades are available at checkout.
These shipping times are an estimate only and can fluctuate depending on the destination. Please allow up to 1-4 weeks of additional transit time during holidays and peak seasons.
Shipping confirmation and tracking: Once your order has been dispatched you can expect a shipping confirmation email from us. For tracked orders, this includes an Australia Post tracking number to monitor your package’s journey.
Lost or returned parcels:
If we have made an error in processing the order, we will incur all costs to get a replacement sent to you.
If you suspect your package has gone missing, is lost or delayed, please contact the local courier in regards to your package’s whereabouts. Should you still have issues, please reach out to us at contact@tigermelon.shop.
Returns and exchanges: Please refer to our Refund Policy.
Damaged parcels: In the unlikely event that an item arrives damaged, we will issue you a full refund or replacement. Please reach out with a photo showing the damage for us to review, which can be sent to contact@tigermelon.shop. Please include your name and order number.
Contact us: We’re here to help. If you have any questions or concerns, please contact us at contact@tigermelon.shop
Shipping costs are calculated at checkout and include options for untracked letter mail (if applicable), standard tracked shipping and express shipping.
Free shipping is available and automatically applied at checkout for orders over AUD $50.